CYDNEYS CODE OF ETHICS
Equality: We shall recognize the individual rights of all members of the community in accordance with the United States Constitution to display a fair sense of justice, rights, and freedoms.
Truth: We shall make accurate claims to our customers, use only competent testimonials, and strive to be open about all aspects of the products or services we offer.
Honesty: We shall uphold the principle of fair play and be vigilant against conduct which has the intent, capability, or effect of being deceptive towards our customers.
Integrity: We shall not merely abide by the law in a technical way but will strive to serve our customers with honest values, avoiding all devices and schemes which prey on human ignorance or gullibility.
Cooperativeness: We shall support a healthy marketplace for all through cooperation with consumers, other businesses, and every person who would benefit from an ethical, free-market system.
Self-Regulation: We shall be self-regulating, we will honor all commitments including any guarantees we offer, ensure that the normal use of our merchandise or services will not be hazardous to public health or safety, and seek to resolve, in a fair and expeditious manner, any disputes which may rise.
The Cydneys recognizes that companies engaged in direct selling assume certain responsibilities toward customers arising out of the personal-contact method of distribution of their products and services hereby sets forth the basic fair and ethical principles and practices to which member companies of the association will continue to adhere in the conduct of their business.
A. Code of Conduct
1. Deceptive or Unlawful Consumer or Recruiting Practices
The Cydneys shall not engage in any deceptive, unlawful or unethical consumer or recruiting practice. The Cydneys shall ensure that no statements, promises or testimonials are made which are likely to mislead consumers or prospective salespeople.
2. Products or Services
The offer of products or services for sale by the Cydneys shall be accurate and truthful as to price, grade, quality, make, value, performance, quantity, currency of model and availability. A consumer's order for products and services shall be fulfilled in a timely manner.
3. Terms of Sale
A computerized order or receipt shall be made available to the customer at the time of sale for them to print or save based on their discretion. The computerized order or receipt sets forth language that is clear and free of ambiguity:
a. All the terms and conditions of sale, with specification of the total amount the customer will be required to pay or has paid upon purchase of item or service depending on arrangements of the individual products, including all interest, service charges and fees, and other costs and expenses as required by federal and state law;
b. The itemized list of product or services purchased, item numbers, delivery dates, and time/date of sale;
c. Name and contact information for individual company who is responsible for sale of the itemized product or service.
d. Name and contact information for individual consumer who is responsible for purchase of the itemized product or service.
4. Warranties and Guarantees
The terms of any warranty or guarantee offered by the seller in connection with the sale shall be furnished to the buyer in a manner that fully conforms to federal and state warranty and guarantee laws and regulations. The manufacturer, distributor and/or seller shall fully and promptly perform in accordance with the terms of all warranties and guarantees offered to consumers.
5. Identification and Privacy
Sellers shall truthfully identify themselves, their company, their products and the purposes of their solicitation to the prospective customer. Contact with the consumer shall be made in a reasonable manner and during reasonable hours to avoid intrusiveness.
6. Responsibilities and Duties
In the event any consumer shall complain that the company offering for sale the products or services has engaged in any improper course of conduct pertaining to the sales presentation of its goods or services, the Cydneys shall promptly investigate the complaint and shall take such steps as it may find appropriate and necessary under the circumstances to cause the redress of any wrongs which its investigation discloses to have been committed.
The company involved will be considered responsible for Code violations by their solicitors and representatives where the Administrator finds, after considering all the facts that a violation of the Code has occurred. For the purposes of this Code, in the interest of fostering consumer protection, companies shall voluntarily not raise the independent contractor status of salespersons distributing their products or services under its trademark or trade name as a defense against Code violation allegations and such action shall not be construed to be a waiver of the companies' right to raise such defense under any other circumstance.
The members subscribing to this Code recognize that its success will require diligence in creating an awareness among their employees and/or the independent wholesalers and retailers marketing the member's products or services of the member's obligations under the Code. No subscribing party shall in any way attempt to persuade, induce or coerce another party to breach this Code, and the subscribers hereto agree that the inducing of the breach of this Code is considered a violation of the Code.